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Amanda Stevens
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Amanda Stevens

2018 Keynote Speaker of the Year Amanda Stevens is a renowned thought leader on the customer experience. She combines current consumer insights with fascinating research into buying behaviour, delivering organisations and business owner’s powerful strategies for connecting with their customers.

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Testimonials for Amanda Stevens

Amanda is world-class. Her keynote was the talk of the conference and everyone commented on how practical and valuable her ideas were.

LJ Hooker Real Estate

 

Our previous speaker was (former Federal Treasurer) Peter Costello. Enter Amanda Stevens. She blew the room away and turned our clients into raving fans.

Fairfax

 

WOW ... just amazing. Amanda took us on a 60-minute mind-blowing journey and we were with her ever second of the way

Millennium 3 Financial

 

What a way to finish the conference. Amanda is without doubt the best speaker I have seen in 20 years.

Cosmetics and Fragrance Association

 

If you’re looking for a speaker who will over deliver and have your audiences talking long after she’s left the stage, book Amanda ... you won’t be disappointed.

CommInsure

 

Amanda was highly entertaining and our group engaged easily with what she had

to say and were left feeling motivated and inspired to change our current sales

process to include many of her techniques. I would give Amanda 10 out of 10 and

have been happily recommending her to my colleagues and friends since I heard

her speak.

Flight Centre Travel Group

Amanda Stevens Travels from QLD
Fee Range: :$5001 to $10000

Amanda Stevens's Biography

Amanda Stevens is a renowned thought leader on the customer experience. She combines current consumer insights with fascinating research into buying behaviour, delivering organisations and business owners powerful strategies for connecting with their customers.

Amanda has a double degree in consumer psychology and marketing. She has consulted to some of the country’s biggest brands, including Lend Lease, Microsoft, Procter and Gamble and even the Australian Liberal Party.

Recognised as one of the most entertaining speakers on the circuit, Amanda has presented at over 700 conferences in 14 countries. She combines practical strategies with a mesmerizing storytelling style, leaving audiences with memorable messages and actionable insights.

Amanda is a former Young Australian of the Year (Career Achievement, NSW) and in 2003 was awarded the prestigious Centenary Medal by the Governor General for Business Innovation. Amanda is a Certified Speaking Professional (CSP), one of the highest accolades awarded by the Professional Speakers Association of Australia. She has shared the stage with Sir Richard Branson, Sir Bob Geldof and in 2014 was the supporting speaker for Condoleezza Rice at the Global Leadership Summit.

WHEN INSIGHT, EXPERIENCE & IMPACT MATTER

2020 CHANGED THE EVENTS INDUSTRY FOREVER. AS THE SECTOR RETURNS TO SOME SORT OF NORMALITY, HAVING A SPEAKER WHO IS EXPERIENCED

IN DELIVERING LIVE, VIRTUALLY AND HYBRID IS KEY.

Entertaining. Inspiring. Humorous. Engaging. Memorable. These are just some of the words used to describe Amanda Stevens, CSP. After wowing audiences in 14 countries for more than a decade on the speaking circuit, Amanda is widely regarded as one of the best female speakers in Australia. Her ability to tailor each presentation and connect with each audience in a uniquely tailored way enables her to deliver powerful messages that provoke, stick and inspire action. Book Amanda for your next conference or event and you’ll experience impact and value that lasts long after she’s walked off stage, live or virtually. Amanda’s specialty is the customer experience. She’s passionate about it, blogs about it and writes books about it. But her approach transcends a one-dimensional customer service message; her content is based on powerful, proven and practical strategies for turning customers into advocates and it can be applied to any industry.

WHAT HAPPENS ON STAGE IS ONLY PART OF THE STORY

THERE ARE HUNDREDS OF SPEAKERS THAT CAN COME AND GIVE A PROFESSIONAL, WELL REHEARSED KEYNOTE. VERY FEW SPEAKERS CAN IMMERSE THEMSELVES IN A BRAND AND TRULY ADD VALUE.

When you book Amanda Stevens to speak at your conference, expect more than you bargained for. She will get to know your industry and brand intimately and will customise her approach, tailor her stories and direct her message to meet the unique opportunities of your sector. She can layer in powerful communication messages  and deliver lessons that resonate at every level of an organisation. She’s also able to facilitate workshop discussions and integrate interactive team exercises where appropriate. After all, creating brand advocates is a team sport. Amanda will spend time with your delegates after the presentation and provide powerful follow-up resources that extend the learning and ensure that her presentation is still being talked about for weeks, months and years after your event. Working with Amanda is a unique experience that transcends her time on stage and ensures you get a powerful and lingering return on investment.

A CATALOGUE OF CONTENT - A PASSION FOR CONNECTING

BALANCING ENTERTAINMENT & HUMOUR WITH CONTENT AND TAKE-AWAYS IS A FINE LINE. IT’S AMANDA’S SIGNATURE STYLE - YOUR AUDIENCE WILL LAUGH (BUT NOT MORE THAN THEY’LL LEARN).

An audience will remember how a speaker made them feel long after they remember the facts and data. Amanda is able to take your audience on a journey of laughter, tears and storytelling at its finest, wrapped around solid insights, well-researched data and practial strategies that can be applied immediately. In short, she entertains and informs. She’s widely regarded as one of the funniest speakers on the circuit. But the humour never overshadows the gravitas of the message. She’s able to bring complex research, trends and insights to life with personal anecdotes that are relatable, authentic and funny.

Amanda is able to draw on numerous up-to-theminute research sources to ensure her messaging is highly customised to your industry (with supporting case studies). Get ready for your audience to be inspired like never before. Amanda will create change, shift perspectives and incite action - all delivered with maximum entertainment value.

Speaking Topics Include

EPIC: FUTURE PROOF YOUR BRAND. HOW CAN YOU CREATE ANTIDOTES TO DISRUPTION AND BUILD AN ENDURING BRAND?

With consumer expectations changing as a result of COVID-19 and 2020’s challenges, a shifting landscape requires business owners and marketers to think differently when it comes to brand-building. Now is the time to think differently, to show true business bravery and to think in EPIC terms - not necessarily just in scale but in character.

In this presentation Amanda outlines a customised blueprint for how any brand can be built to last.

YOUR AUDIENCE WILL LEARN:

  • lThe key characteristics of brands built to last
  • lWhy striving for EPIC has never been more critical
  • la 12-point blueprint for building a EPIC brand
  • lWhy expertise and thought leadership are more important than your product or service
  • lThe secrets of creating a brand positioning that captures the hearts and minds of your customers
  • lHow to create a culture of innovation and make decisions that are insights-driven
  • lHow to deliver a consistently EPIC experience.

 

TURNING CUSTOMERS INTO ADVOCATES - GOOD BRANDS HAVE SATISFIED CUSTOMERS. GREAT BRANDS HAVE RAVING FANS.

Decoding the science of advocacy, Amanda explores why your existing customer base is possibly the greatest hidden asset in any business and outlines a plan to create a brand that customers willingly and enthusiastically rave about. She presents a customised approach for harnessing brand advocacy in a post-digital age and

why the combination of high tech and high touch is the next frontier in brand disruption.

YOUR AUDIENCE WILL LEARN:

  • lHow to cultivate customer centriciy from the inside out
  • lWhy developing brand advocates is the fastest and most effective way to scale a brand
  • lThe shift from word-of-mouth to word-of-mouse and the opportunity it presents
  • lHow to identify the cultivate brand advocates and how to make them multiply
  • lThe six keys to creating a memorable customer experience worth raving about.

 

RETAIL REVIVAL IN A NEW WORLD. HOW CAN YOUR BRAND BE PART OF THE RETAIL REVIVAL AND MAINTAIN RELEVANCE IN A POST-PANDEMIC WORLD?

The retail sector is Amanda’s pet passion. Combining the latest research with a proven process for attracting, retaining and maximising a loyal customer base, Amanda presents a plan for creating a post-pandemic revival in-store experience and innovative marketing strategies for the modern age. With passionate and meaningful insights, Amanda is able to motivate, inspire an invigorate any retail group.

YOUR AUDIENCE WILL LEARN:

  • lThe new rules of retail and how to calbrate your brand to maximise profits
  •  lHow to anticipate the changing needs of the retail sector and what it means for all brands
  • lThe five emerging trends for the retail sector and what it means for all brands
  • lThe six proven strategies that any retailer can implement immediately for growth
  • lHow to create a sustainable competitive advantage in a changing retail landscape.

 

BRAND ADVOCACY FROM THE INSIDE OUT - EMPLOYEES ARE THE NEW CUSTOMER. DISCOVER THE POWER OF INTERNAL BRAND BUILDERS.

Outlining the innate connection between employee engagement and customer advocacy, Amanda shares a formula for building the most potent type of

advocacy - that which exists inside your business. A fresh new approach to leadership fundamentals, this keynote, workshop or program will unite your team on the most powerful common goal - your customer.

YOUR AUDIENCE WILL LEARN:

  • lThe future of leadership and why strong leaders have a customer-centric view
  • lHow to build a culture of innovation and how to leverage the collective wisdom
  • lHow to step outside your business and industry and draw inspiration from others
  • lHow to build a flow of customer experience initiatives and constantly raise the bar
  • lWhy responsibility for the customer experience rests with everyone in an organisation.