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Brett King
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Brett King

Brett King is the best selling author of the groundbreaking book ‘Bank 2.0’ receiving widespread industry acclaim and topping category lists in the UK, USA, Germany, Japan, Canada, France, Russia and Asia. Founder of a breakout new retail...

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Brett King Travels from USA
Fee Range: ::$10001 to $15000

Brett King's Biography

Brett King is the best selling author of the groundbreaking book ‘Bank 2.0’ receiving widespread industry acclaim and topping category lists in the UK, USA, Germany, Japan, Canada, France, Russia and Asia. Founder of a breakout new retail banking concept ‘Movenbank’, Brett has been voted American Banker’s Innovator of the Year for 2012.



Strategic advisor to the global financial services sector and a keynote speaker at leading global events for financial services and innovation, Brett King is an acknowledged expert on innovation, customer experience, channel distribution strategy and understanding the fundamental shifts in consumer behaviour.

Brett’s second book ‘Branch Today, Gone Tomorrow’ achieved bestseller status in its first week on Amazon. He also publishes regularly in his role as Industry Advisor on Huffington Post, Internet Evolution, FinExtra and his personal blog Banking4Tomorrow.com. He has been featured on Bloomberg TV, BBC, CNBC, Wall Street Journal, Financial Times, The Economist, The Asian Banker Journal and SBC to name a few. In addition, Brett runs User Strategy, a boutique consultancy focused on improving customer interaction for leading financial services companies and businesses.

Brett previously led the Asia division for Modern Media’Digital (part of the Publicis Group) and the E-Business service line for Deloitte (Financial Institutions industry focus). His clients include HSBC, Citigroup, UBS, Standard Chartered, Abu Dhabi Commercial Bank, Emirates NBD, BP Paribas and many more. Brett is also an international judge for the Asian Banker Retail Excellence Awards and for the Middle-East Business Achievement Awards.

Brett King is widely considered the foremost global expert on retail banking innovation today. Having presented at conferences in more than 40 countries for organisations like Google, Forbes, Oracle, The Economist, SAS, Bloomberg, American Banker, ABA, World Council of Credit Unions and others. In his exciting keynote presentations, Brett King will change your view of customer interactions forever.

Speaking Topics Include

BANK 2.0 – How Customer Behaviour & Technology is Changing Banking Forever:
Ten years ago, no-one could have predicted that 90% of daily transactions would be electronic, that internet banking would provide more revenue than branches in most developed markets, that social network conversations would be the primary criteria for whether customers trust a financial institution’s brand, and that growth in mobile banking would be the final nail in the coffin for the dominance of branch banking. Brett explains:
- Why customer behavior is so rapidly changing, including the three phases of disruptive change;
- How branches must evolve - Why cheques are rapidly disappearing and cash is next
- Why your mobile phone will replace your wallet in the next 2-3 years; and
- How financial institutions must reinvent themselves or become irrelevant
- Bank 2.0 shows how banks can adapt and thrive in this new environment

The Big Shift:
What happens when the fundamentals shift and everything you understood about the way we do business is flipped upside down? Most of our business models are based on physical interactions, processes that occur face-to-face, and value based on presence – but what happens when the fundamentals of consumer behaviour shift?
- Learn about the three phases of behavioural disruption
- How Social Media can empower or shatter your brand ambitions
- How modality tends towards simplicity through more usable interactions
- How the adoption rate of new technology innovations is actually speeding up