Dr Catriona Wallace Travels from NSW
Fee Range: :$5001 to $10000
Dr Catriona Wallace's Biography
Dr
Catriona Wallace is one of the world’s most cited expert on the future of
Customer Experience having a strong focus on the topic of – When Customers Take
Charge: The Rise of the Empowered Consumer. Catriona focuses on macro trends
related to customer behavior, the rise of personalisation, disruptive
innovation and what happens when customers control their own data.
Her
impressive professional achievements are complemented by her many
not-for-profit endeavours and a deep commitment to the betterment of women and
girls in Australia.
As CEO of
Fifth Quadrant, Catriona was presented with both the 2013 NSW Medium-Sized
Business of the Year award and the overall NSW Business of the Year in the
Telstra Business Awards. She was also selected as one of Australia’s top eight
female entrepreneurs in 2014 by the US-based Springboard Program.
Catriona has
also led the development of Corpreneurism in Australia, which is the use of
entrepreneurial innovation methods in Australian business. As a dynamic and
international speaker, Catriona has spoken in over 15 countries, and is the
most cited industry and media commentator on customer experience in Australia.
Not only
does she have a PhD in Organisational Behaviour, Catriona is a well-published
author and is an adjunct faculty member at the Australian Graduate School of
Management.
As the
founder of three not-for-profit businesses: Indigo Express; Kids in
Philanthropy; and Out and Up, an employment program for women prisoners, asylum
seekers and refugees, Catriona’s charitable side projects are both noteworthy
and telling of her passionate disposition. The mother of five also mentors both
Indigenous and non-Indigenous women
Speaking Topics Include
·
The Future of Customer Experience
·
The Consumer Power Economy: When customers take charge
·
Vendor Relationship Management (VRM) - the new CRM
·
Corporate Entrepreneurialism
·
The Importance of Data & Big Data
·
Women In Leadership - The Rise of the Feminine
Archetype
·
New Models of Philanthropy
·
Entrepreneurial
skills: understands a market, see a need, rapidly develop a solution and
commercialise
·
Resilience:
learn how to embrace failure, embrace criticism, keep getting back up, keep
going and just do it
·
Learn how to
combine deep social beliefs with business beliefs: achieve both and achieve
meaning