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Graham Harvey

Graham Harvey

If you are looking for a speaker who will share with you what’s really happening in these turbulent times of disorder and disruption, then Graham Harvey is your man. Graham is a Professional Speaker, Business Coach and the bestselling author of Seducing the Vigilanté Customer.

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Graham Harvey Travels from WA
Fee Range: :$5001 to $10000

Graham Harvey's Biography

He is recognised as one of Australia’s foremost thought leaders on Service Design, Customer Experience and Relationship Marketing. Graham holds a Bachelor of Commerce from Curtin University in Perth, Western Australia with a major in Tourism Management; and in 1999 won the Western Australian Professional Speaker of the Year Award for speaking excellence and service to the speaking industry.

Born in New Zealand, he spent twelve years in the travel industry including a time as District Sales Manager for UTA French Airlines and was a Director of a successful corporate travel agency for a number of years. During this period, Graham was a member of the National Executive of the New Zealand Export Institute, before moving to Perth and establishing his own import distribution company.


In 1986 Graham purchased a distributorship with Success Motivation Institute and in 1987 was awarded the coveted SMI Australasian Motivator of the Year Award. In 1990, he founded Quantum Results, a Western Australian based management and marketing consultancy, providing consulting, speaking, training and facilitation services in the areas of strategic planning, customer service and relationship
marketing. (Quantum Results re-branded as Service IQ in 2012, and is currently rebagding as Service EQ.)


Since then, he has continued to work with a multitude of companies, organisations, and institutions across Australia and New Zealand and throughout the Asia Pacific region helping them grow their business by achieving greater clarity of future, building high performance cultures of excellence, and designing and delivering innovative customer experience and relationship marketing strategies.


With a passion for researching global business trends and an ability to convey the complex in simple terms, Graham is a dynamic speaker whose personal mission is ‘to challenge, inspire and empower individuals and organisations to create, build and grow futures of greatness through vision, innovation and service’.

Graham is a Past President of Regional Chambers of Commerce and Industry - Western Australia and the Rotary Club of Millpoint - South Perth, and a past board member of the Albany and Bunbury Chambers of Commerce and Industry.


Graham is not afraid to tell you the truth … he will share with you what’s really happening in these turbulent times of disorder and disruption. And, based on his years of experience and ongoing research, what it is that today’s discerning and demanding customers actually want. Equally important, he will show you how and what it takes to design and deliver a standout customer experience and develop a high performance culture of service excellence.


Graham’s hard-hitting take-no-prisoners presentation style is not for everyone, however if you have strong aspirations for your business to be or remain a leader in your field, and you know that a business-as-usual mindset will no longer cut it, them Graham Harvey is the invigorating breath of fresh air that your next conference or staff training has been looking for.