Graham Harvey Travels from WA
Fee Range: :$5001 to $10000
Graham Harvey's Biography
He is recognised as one of Australia’s
foremost thought leaders on Service Design, Customer Experience and
Relationship Marketing. Graham holds a Bachelor of Commerce from Curtin
University in Perth, Western Australia with a major in Tourism Management; and
in 1999 won the Western Australian Professional Speaker of the Year Award for
speaking excellence and service to the speaking industry.
Born in New Zealand, he spent twelve years in the travel industry including a time
as District Sales Manager for UTA French Airlines and was a Director of a
successful corporate travel agency for a number of years. During this period,
Graham was a member of the National Executive of the New Zealand Export
Institute, before moving to Perth and establishing his own import distribution
company.
In 1986 Graham purchased a distributorship
with Success Motivation Institute and in 1987 was awarded the coveted SMI
Australasian Motivator of the Year Award. In 1990, he founded Quantum Results,
a Western Australian based management and marketing consultancy, providing
consulting, speaking, training and facilitation services in the areas of
strategic planning, customer service and relationship
marketing. (Quantum Results re-branded as Service IQ in 2012, and is currently
rebagding as Service EQ.)
Since then, he has continued to work with a
multitude of companies, organisations, and institutions across Australia and
New Zealand and throughout the Asia Pacific region helping them grow their
business by achieving greater clarity of future, building high performance
cultures of excellence, and designing and delivering innovative customer
experience and relationship marketing strategies.
With a passion for researching global
business trends and an ability to convey the complex in simple terms, Graham is
a dynamic speaker whose personal mission is ‘to challenge, inspire and empower
individuals and organisations to create, build and grow futures of greatness
through vision, innovation and service’.
Graham is a Past President of Regional
Chambers of Commerce and Industry - Western Australia and the Rotary Club of
Millpoint - South Perth, and a past board member of the Albany and Bunbury
Chambers of Commerce and Industry.
Graham is not afraid to tell you the
truth … he will share with you what’s really happening in these turbulent times
of disorder and disruption. And, based on his years of experience and ongoing
research, what it is that today’s discerning and demanding customers actually
want. Equally important, he will show you how and what it takes to design and
deliver a standout customer experience and develop a high performance culture
of service excellence.
Graham’s hard-hitting take-no-prisoners
presentation style is not for everyone, however if you have strong aspirations
for your business to be or remain a leader in your field, and you know that a
business-as-usual mindset will no longer cut it, them Graham Harvey is the
invigorating breath of fresh air that your next conference or staff training
has been looking for.