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Kevin Panozza
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Kevin Panozza

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Kevin Panozza founded SalesForce with advertising agency DDB in 1994 and built it into the most successful, outsourced customer contact business in the APAC region. Kevin challenges audiences to recognise the need for dramatic and immediate change in the way that new marketplace consumers are connected.

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Testimonials for Kevin Panozza

“Kevin Panozza has presented at several AHRI events with outstanding acclaim. His presentation is not based on theories or assumptions of employee engagement; it is based on actual results obtained through years of dedication and commitment to creating a truly engaged and high performing workforce. Kevin’s presentation style and delivery is truly world class, his use of technology, his personality, humour, and sincerity all combine for a riveting experience”.

Australian Human Resource Institute

 

What a gifted presenter. People were blown away by Kevin - he is such a showman and his multi-media presentation was fantastic. I would have him again 100 times over. He lifted the mood of the room.

E-Matrix Training

 

Absolutely brilliant. I wish Kevin could have talked for longer. He was by far, for me, the best thing about the Symposium. A whole morning, just with Kevin, would have been fabulous so that we could have dug deeper into all of the things he was talking about. As a speaker, he was totally engaging and inspirational - his presentation material was brilliant. I could not fault it, except that it was too short!

SOCAP Australia

Kevin Panozza Travels from VIC
Fee Range: :$5001 to $10000

Kevin Panozza's Biography

Kevin Panozza founded SalesForce with advertising agency DDB in 1994 and built it into the most successful, outsourced customer contact business in the APAC region.

As Managing Director Kevin established a team that achieved very strong revenue and profit growth and organisational stability in a small, very competitive market. Under his guidance, SalesForce achieved a global reputation for deploying emerging technologies and new techniques for customer and employee engagement.

Today, Kevin Panozza is co-founder and CEO of Engage P/L. Genesys Labs, LivePerson Inc. and Tracx are world leading, innovative software providers that now partner Engage in the APAC region to enable companies to meet the demands of doing business in the New Marketplace.

Kevin's strong personal convictions about creating stimulating work environments and empowering cultures resulted in SalesForce being voted 'Best Employer in Australia and New Zealand' in the Hewitt bi-annual survey in 2004, 2005 and 2007 - the first time any Australian company has been honoured with three consecutive awards. SalesForce was recognised in 2007 amongst the top six employers in Asia.

Kevin Panozza's high engagement philosophies are in demand by large corporations around the world. In 2011 Kevin was a keynote presenter on four continents and is considered a global thought leader in Customer and Employee Engagement. In fact, recent audience feedback from four continents proves that Kevin is a 'game changer'.  And in the US, he recently scored 4.7 out of 5 in Dallas in front of almost 1,000+ customer contact executives.

An inspirational and entertaining keynote speaker supported by a dazzling multimedia display, Kevin challenges audiences to recognise the need for dramatic and immediate change in the way that new marketplace consumers are connected. Kevin makes a strong case for customer-facing people to be highly engaged, appropriately skilled and knowledgeable.

As well as undertaking speaking engagements, Kevin is frequently invited into Australian boardrooms to provide advice on staff engagement and corporate culture.

Speaking Topics Include

  • Employee engagement - a practical and easily adopted strategy and techniques based on years of experience and achievement; the 8 Enemies and 8 Champions of Engagement keynote and workshops are designed to change middle management behaviours and practices.

  • The 5 Realisations of Great Customer-Facing people and the 5 Realisations of Great Sales people - an amazingly common sense and insightful challenge to all Sales and Customer Service professionals

  • Transforming Customer Experience in the New Market Place - a view of what it will take for companies and organisations to acquire and retain customers in a market place where the consumer holds all the cards.