Sarah Bauling Travels from NSW
Fee Range: .Up to $5000
Sarah Bauling's Biography
Sarah Bauling is a Business Communication Strategist. As a professional speaker, trainer and author her energy and vibrant delivery will inspire and motivate her audience to make small and simple changes that will positively impact her audiences.
Having been in the hospitality industry since 1998 Sarah has lived and breathed all aspects of business and her “easy to apply” tools can be used by all.
Her areas of passion are Customer Service; Events; Sales and Marketing. Her focus and intent to always achieve success in these areas has resulted in many hours and years of learning and experience. She knows how impactful these segments are in any business.
Sarah has consolidated her experience and areas of passion to create focused training and keynote deliveries that she shares with customers, her delegates both on and off stage.
“Sarah is authentic, real and passionate. She inspires her audiences and customers to shift their thinking and the way they do things resulting in impactful changes.” Sarah has various keynote presentations which can be personalized and tailored to suit your audience and objectives.
Sarah has had the privilege of working with many top class local and international brands in a varietyof industries including: Hospitality; Travel & Tourism; Financial; Motor Vehicle; FMCG; Ironmongery;Food & Beverage; IT; Real Estate; Associations and Medical.
Whether it is a Ladies High Tea, a Corporate Event, or a function that requires relevant sponsors to not only be thanked but receive excellent exposure, Sarah can guarantee that she can achieve all of this seamlessly.
Sarah has an Associate degree in Speech and Drama attained through Trinity College of London and she has successfully completed various courses on Management, Sales and Marketing over the years. She is an avid member of her local Toastmasters Club which she joined in January 2013. Sarah will meet you for a pre-event briefing so she can understand exactly what you are looking for and ensure that the day runs seamlessly.
Speaking Topics Include
“The Magic of Customer Service”
In this high energy presentation Sarah will draw on real life experiences and scenarios that most people are familiar with and can relate to and will illustrate:
Why Customer service is the most important facet in your business
How to implement the “Magic of customer service” immediately with proven techniques
That exceptional customer service can increase turnover and profit
By using simple yet effective techniques which can be implemented immediately you will leave with:
The tools to turn customers into loyal, raving fans
To be in a position to change the lives of those around you
An understanding of the importance of building rapport with customers
The inspiration to be motivated and motivate those around you
To use simple, easy to implement techniques that will keep you ahead of your competitors
To keep your customers coming back for more
“Creating a Customer Service Culture”
In this high energy presentation Sarah will draw on real life experiences and scenarios that most people are familiar with and can relate to and will illustrate:
That customers and potential customers have certain expectations in terms of product and delivery
That the opportunities exist for one to create customer service expectations that will get customers signed up, retained and most importantly get them referring others!
That Customer Service will ultimately increase turnover and profit.
By using simple yet effective techniques which can be implemented immediately you will leave with:
Ideas on how to create a community of non-buyers through blogs who can ultimately become buyers – i.e. creating credibility and weight so when folk are ready to buy you are top of mind
Opportunities to give current clients exposure and added value
Understanding the power of talking to customers
Realising why we don’t respond as quickly to clients as we should, and the results if we do!
The power of understanding conversions and how to increase them. (Test, Measure and Manage)
The value of cross selling and maximising current customers’ experience
Being aware of complacency and how much this could cost you if you are
Genuinely caring about your customers and the knock-on effect this can have
“Invest in the Guest”
In this high energy presentation Sarah will draw on real life experiences and scenarios that most people are familiar with and can relate to and will illustrate:
What the most crucial areas of investment are within your business.
Why investing in crucial areas within in your business can be the “make or break” of creating loyal raving fans.
That investing and spending can ultimately increase turnover and profit.
By using simple yet effective techniques which can be implemented immediately you will leave with:
The inspiration and confidence to invest in areas within your business
To be in a position where you can inspire your team and individuals within your business
An understanding of the importance of investing in your business so that the client has the best, possible experience
The confidence to invest in crucial areas that will keep you ahead of your competitors
The knowledge that investing in specific areas will simply keep your customers coming back for more