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Steve Simpson
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Steve Simpson

Steve Simpson is an international speaker and author who heads up Keystone Management Services based in Australia.Australia's Corporate Culture guru, Steve specialises in helping organisations to profit from an improved...

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Steve Simpson Travels from QLD
Fee Range: :$5001 to $10000

Steve Simpson's Biography

Steve Simpson is an international speaker and author who heads up Keystone Management Services based in Australia.


Australia's Corporate Culture guru, Steve specialises in helping organisations to profit from an improved culture of service. He has created the concept of UGRs which is receiving global acclaim as a tool to understand and improve culture.
Steve Simpson has spoken at two World Conferences on Customer Service Management, in the US - where he rated in the Top 10 speakers. He has recently spoken at the 2003 European Conference on Customer Service Management in London, the 2003 HDI Conference in Las Vegas and he has been invited to speak at the 2004 North American Conference on Customer Management.
Described as 'one of the best public speakers ever encountered', Steve Simpson was invited by the US based Society of Consumer Affairs Professionals to join an international team researching standards of World Class Customer Care.
Steve is the author of three books - 'Service Into Profit', 'UGRs - Cracking the Corporate Culture Code' and the 'Power of Culture'.
Steve Simpson has been awarded the accreditation of Certified Speaking Professional (CSP) by the National Speakers Assoc - the highest internationally recognised speaker award. There are only 43 people across Australasia who hold CSP accreditation.
Over the past 15 years, he has worked with a range of clients, in Australia, the England, Scotland, South Africa, the US, New Zealand, India, Singapore and Malaysia. These include Kodak Australasia, KFC South Africa, Bayer, the Institute of Chartered Accountants, the Commonwealth Bank, Flight Centre, Dover Court International School in Singapore, and the KTS Group of Companies in Malaysia.
Steve Simpson is renowned for skills as a dynamic speaker and seminar leader, who delivers fresh, new and practical content with inspiration and humour.

Speaking Topics Include

UGR's - The Secrets Behind Your Business Performance
Service Into Profit
The Secret's Behind Australia's
Customer Service Gold Medallist Customer Service - Beyond the Superficial
Creating a Culture of Service