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Steve Simpson
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Steve Simpson

UK based e-Customer Service World have described Steve as ‘Australia’s leading corporate culture authority’. SOCAP in Europe have described Steve as ‘the leading Australian Customer Care Guru’. We think these accolades aptly encompass Steve’s unique expertise.

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Testimonials for Steve Simpson

To say that I thoroughly enjoyed your presentation on Friday is an understatement. How wonderful to put a name to Corporate Culture with UGRs. I am sure that everyone who had the pleasure of listening to your very captivating and inspiring presentation will put their business to the UGRs test to see how they rate and make some changes to their organisational culture if necessary.

Fay Miller MLA

 

I speak for myself and my colleagues, who also attended the Institute of Customer Service Conference, when I say that your presentation was indeed one of the best. A cracking presentation: engaging, insightful, inspirational, thought-provoking,

Carmen Lester CIBA Vision UK

 

I do not hesitate to state that your presentation was the best out of the 9 I had the opportunity to listen to at this year’s CIPD conference. The passion with which you communicated your material was contagious indeed so much so that whenever you asked for feedback from the audience,

Michael Mifsud Expekt.com Ltd, Malta

 

We had Steve speak on cultural change in London and he went down an absolute storm.  People LOVED him and I very much enjoyed working with him…he was very professional, conscientious and amiable. His ‘thing’

Anita Cox Conference DeveloperCPID, UK

Steve Simpson Travels from VIC
Fee Range: :$5001 to $10000

Steve Simpson's Biography

Steve Simpson is an international speaker, consultant and author based in Melbourne, Australia.

 

UK based e-Customer Service World have described Steve as ‘Australia’s leading corporate culture authority’. SOCAP in Europe have described Steve as ‘the leading Australian Customer Care Guru’. We think these accolades aptly encompass Steve’s unique expertise.

 

Steve is the creator of the globally acclaimed UGRs® (unwritten ground rules) concept - used by organisations to understand and strategically improve workplace cultures.

 

Steve’s global presence is demonstration of the demand for his insights: Steve has featured at two World Conferences on Customer Service Management in the US where he rated in the top 10 speakers. He has featured at the Society of Consumer Affairs Professionals (SOCAP) Annual Conference in New Orleans, the Academy of Chief Executives Conference in London, the Annual Leaders Gathering in the UAE, the International Leadership Symposium in Johannesburg, the HDI Conference in Las Vegas and the European Conference on Customer Management in London. And this is only a select sample!

 

As well as his conference presentations, Steve works in-house with clients, sometimes over extended periods. These include Kmart Australia and New Zealand, McLaren Automotive in the UK, Gold Fields South Africa, Toyota Australia, Next (UK) and Boost Juice (Australia).

 

Steve is the author of two books and co-author to a further three books, the latest being A Culture Turned.

Speaking Topics Include

UGRs: Cracking the Corporate Culture Code - Steve shares his concept of UGRs - unwritten ground rules - and how these constitute an organisation's culture. Most importantly, Steve shows how the UGRs concept can be used to transform cultures and performance.

 

Creating a Culture of Service - Underpinning every move to improve customer service is the organisation's culture. Steve shows how to ensure customer service initiatives reap maximum benefits by getting the culture right.

 

Leading Cultures - Culture is the number one issue for the world's business leaders according to the latest Deloitte Global Capital Human Trends Report. Steve shows how leaders can manage their workplace culture to enable strategic goals to be achieved.

 

Change Fatigued? Look at Your Culture! - It's not uncommon for change initiatives to fail to achieve their pre-defined goals. The most common reason? The organisation's culture. Steve shows how cultures can be transformed from being change resistant to a place where people embrace change.

 

If You Think Safety is Important, Think About Your UGRs - A great deal has been invested into ensuring people conform to safe workplace practices. Yet despite these investments, safety breaches occur all too often. Steve shows how UGRs impact on safety, and what can be done to lock in a genuine safety oriented culture.