Graham Harvey

If you are looking for a speaker who will share with you what’s really happening in these turbulent times of disorder and disruption, then Graham Harvey is your man. Graham is a Professional Speaker, Business Coach and the bestselling author of Seducing the Vigilanté Customer.

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Testimonials for Graham Harvey

The staff interaction and interest generated through your Vision Planning produced outstanding results for our company.

Western Rehabilitation Pty Ltd

Your contribution on team building has had a major impact on our HR Teams’ understanding of each other and the process of working together to collectively achieve common objectives for the organisation.

Australia Post

…your message was clear and extremely well presented and this coupled with outstanding content resulted in an excellent presentation

Ray White Real Estate

Your understanding of the challenges faced by the travel industry as a customer service provider in the new millennium ensured the full attention of all delegates throughout your presentation, and the feedback from them has all been very positive.

UTAG Travel Group

If you want someone to come into your business to deliver all the information you find in business books, to work to a fixed agenda and to make everyone feel good, then Graham is not for you. But, if you want someone who tells the truth, deals with the real issues, talks from personal experience in business and life generally and who works with you so that your company can group and prosper, call Graham Harvey.

.au Domain Administration

Graham Harvey's Design Deliver Delight Customer Service seminar really altered, for the better, both our processes and our thinking. It was a very thought provoking seminar and has brought about the change that we needed to take our business to the next level of customer service excellence. Graham's enthusiasm, professionalism and passion for the customer experience are infectious. I highly recommend this seminar for any business large or small.

Ryde Building Company

Without doubt the consensus of opinion gathered from graduates and executives indicated that you were an impressive, inspiring speaker. Your address was most relevant to the theme of the evening and your clever illustrations revealed that you had completed appropriate research into our industry. The simplicity of your message and its measured delivery was inspirational and contributed immensely to a successful event.

Bankwest

Graham Harvey travels from WA, Australia
Fee Range: $5001 to $10000

Graham Harvey's Biography

He is recognised as one of Australia’s foremost thought leaders on Service Design, Customer Experience and Relationship Marketing. Graham holds a Bachelor of Commerce from Curtin University in Perth, Western Australia with a major in Tourism Management; and in 1999 won the Western Australian Professional Speaker of the Year Award for speaking excellence and service to the speaking industry.

Born in New Zealand, he spent twelve years in the travel industry including a time as District Sales Manager for UTA French Airlines and was a Director of a successful corporate travel agency for a number of years. During this period, Graham was a member of the National Executive of the New Zealand Export Institute, before moving to Perth and establishing his own import distribution company.

In 1986 Graham purchased a distributorship with Success Motivation Institute and in 1987 was awarded the coveted SMI Australasian Motivator of the Year Award. In 1990, he founded Quantum Results, a Western Australian based management and marketing consultancy, providing consulting, speaking, training and facilitation services in the areas of strategic planning, customer service and relationship
marketing. (Quantum Results re-branded as Service IQ in 2012, and is currently rebagding as Service EQ.)

Since then, he has continued to work with a multitude of companies, organisations, and institutions across Australia and New Zealand and throughout the Asia Pacific region helping them grow their business by achieving greater clarity of future, building high performance cultures of excellence, and designing and delivering innovative customer experience and relationship marketing strategies.

With a passion for researching global business trends and an ability to convey the complex in simple terms, Graham is a dynamic speaker whose personal mission is ‘to challenge, inspire and empower individuals and organisations to create, build and grow futures of greatness through vision, innovation and service’.

Graham is a Past President of Regional Chambers of Commerce and Industry - Western Australia and the Rotary Club of Millpoint - South Perth, and a past board member of the Albany and Bunbury Chambers of Commerce and Industry.

Graham is not afraid to tell you the truth … he will share with you what’s really happening in these turbulent times of disorder and disruption. And, based on his years of experience and ongoing research, what it is that today’s discerning and demanding customers actually want. Equally important, he will show you how and what it takes to design and deliver a standout customer experience and develop a high performance culture of service excellence.

Graham’s hard-hitting take-no-prisoners presentation style is not for everyone, however if you have strong aspirations for your business to be or remain a leader in your field, and you know that a business-as-usual mindset will no longer cut it, them Graham Harvey is the invigorating breath of fresh air that your next conference or staff training has been looking for.

Speaking Topics Include

Design! Deliver! Delight!

Winning strategies to develop a great customer experience & a high performance culture of service excellence.

Professional Selling Skills…

This half-day professional development workshop addresses the following issues:

Prospecting and lead generation

Preparing for the sale

Obtaining the appointment

Punctuality and appearance

Establishing rapport

Identifying needs and wants

Presentation of the product and/or service

Handling objections

Asking for the order, finaiising the sale

Obtaining referrals

Commitment to future service

Why sales and service is a team event

Sales goals & activity plans

13 + 1 P’s of Effective Marketing

Effective marketing has little to do with placing an ad in the local newspaper or industry magazine and then hoping that someone will see it and do business with you. It has everything to do with knowing exactly who your ‘choice-rich, time-poor’ customers are, where they come from, what they want, what price they will pay, and what it takes for them to keep doing business with you, verses the countless options they have available in today’s crowded marketplace.

Marketing 101 traditionally cites 4 P’s; Product, Place, Price and Promotion. This half-day hands-on reality-based workshop covers another ten to incorporate into your business practices.

Developing a One-Page Business Plan

Mission WHY are we here?

Vision: WHERE are we going?

Values: WHAT guides our decisions?

Strategies: HOW do we plan to achieve our vision?

Objectives: WHEN will our stated aims and objectives be achieved?

Priorities: WHO is accountable for what in the next ninety days?

Effective Time, Task & Self-Management

If getting more done in less time with less stress is what you and your staff are looking for, then this powerful half-day professional development
programme is for you.

The take-home value for participants includes:

Effective use of a diary or time planning system.

The importance of personal and organizational goals.

Formulating a daily ‘do-list’ and prioritizing tasks.

Setting up efficient work areas.

The three D’s of handling paper-flow.

Effective intra-office communication.

Running productive and time efficient meetings.

The art of delegation – empowering others.

The telephone – blessing or curse?

Managing email traffic.

Dealing with emergencies – putting out fires.

Learning to say NO!

Getting A Life – integrating work/life balance

Most goal setting templates view life as having four different aspects such as mental, spiritual, physical and social. Others expand that view slightly by including financial and family goals.

Some years ago, Graham Harvey developed a ground-breaking goal setting methodology that enables life to be broken down into not four, nor six, but twelve different areas. Users of this model all report being able to more specifically identify and clarify what it is they truly want to be, do, and have in all twelve areas of their lives, and to develop the necessary focus and discipline to achieve previously elusive goals. As such, they find they are better equipped to develop plans and actions leading to quicker and more fulfilling achievement of their goals, and achieve greater balance in their lives.