Amanda Stevens

Amanda Stevens's Biography

Entertaining. Inspiring. Humorous. Engaging. Memorable. These are just some of the words used to describe Amanda Stevens, CSP. After wowing audiences in 14 countries for nearly two decades on the speaking circuit, Amanda is widely regarded as one of the best female speakers in Australia.

Her ability to tailor each presentation and connect with each audience in a uniquely tailored way enables her to deliver powerful messages that provoke, stick and inspire action.

Book Amanda for your next conference or event and you’ll experience impact and value that lasts long after she’s walked Amanda’s specialty is the customer experience. She’s passionate about it, blogs about it and writes books about it. But her approach transcends a one-dimensional customer service message; her content is based on powerful, proven and practical strategies for turning customers into advocates and it can be applied to any industry.

THERE ARE HUNDREDS OF SPEAKERS THAT CAN DELIVER A PROFESSIONAL, WELL REHEARSED KEYNOTE. BUT VERY FEW SPEAKERS CAN IMMERSE THEMSELVES IN A BRAND AND TRULY ADD VALUE.

When you book Amanda Stevens to speak at your conference, expect more than you bargained for. She will get to know your industry and brand intimately and will customise her approach, tailor her stories and direct her message to meet the unique opportunities of your sector.

She can layer in powerful communication messages and deliver lessons that resonate at every level of an organisation. She’s also able to facilitate workshop discussions and integrate interactive team exercises where appropriate. After all, creating brand advocates is a team sport.

She can host and facilitate a Q&A or panel of if you’re looking for the complete Amanda Stevens experience, have her MC too! Amanda will spend time with your delegates after the presentation and provide powerful follow-up resources that extend the learning and ensure that her presentation is still being talked about for weeks, months and years after your event.

Working with Amanda is a unique experience that goes beyond her time on stage and ensures you get a powerful and lingering return on investment.

Amanda is able to draw on numerous up-to-the minute research sources to ensure her messaging is highly customised to your industry (with supporting case studies). Get ready for your audience to be inspired like never before. Amanda will create change, shift perspectives and incite action - all delivered with maximum entertainment value. She’ll also share aspects of her own personal story, making her message highly relatable and authentic.

To enquire about Amanda Stevens contact Helene Greenham directly – helene@platinumspeakers.com.au

Speaking Topics Include

Epic: Future - Proof Your Brand

HOW CAN YOU CREATE ANTIDOTES TO DISRUPTION AND BUILD AN ENDURING BRAND?
With consumer expectations changing as a result of COVID-19 and 2020's challenges, a shifting landscape requires business owners and marketers to think differently when it comes to brand-building. Now is the time to think differently, to show true business bravery and to think in EPIC terms - not necessarily just in scale but in character. In this presentation, Amanda outlines a customised blueprint for how any brand can be built to last.

YOUR AUDIENCE WILL LEARN:
The key characteristics of brands built to last
Why striving for EPIC has never been more critical
A 12-point blueprint for building an EPIC brand
Why expertise and thought leadership are more important than your product or service
The secrets of creating a brand positioning that captures the hearts and minds of your customers
How to create a culture of innovation and make decisions that are insights-driven
How to deliver a consistently EPIC experience

Turning Customers Into Advocates

GOOD BRANDS HAVE SATISFIED CUSTOMERS. GREAT BRANDS HAVE RAVING FANS.

Decoding the science of advocacy, Amanda explores why your existing customer base is possibly the greatest hidden asset in any business and outlines a plan to create a brand that customers willingly and enthusiastically rave about. She presents a customised approach for harnessing brand advocacy in a post-digital age and why the combination of high tech and high touch is the next frontier in brand disruption.

YOUR AUDIENCE WILL LEARN:

How to cultivate customer-centricity from the inside out
Why developing brand advocates is the fastest and most effective way to scale a brand
The shift from word-of-mouth to word-of-mouse and the opportunity it presents
How to identify the cultivate brand advocates and how to make them multiply
The six keys to creating a memorable customer experience worth raving about

Retail Revival in A New World

HOW CAN YOUR BRAND BE PART OF THE RETAIL REVIVAL AND MAINTAIN RELEVANCE IN A POST-PANDEMIC WORLD?

The retail sector is Amanda's pet passion. Combining the latest research with a proven process for attracting, retaining and maximising a loyal customer base, Amanda presents a plan for creating a post-pandemic revival in-store experience and innovative marketing strategies for the modern age. With passionate and meaningful insights, Amanda is able to motivate, inspire and invigorate any retail group.

YOUR AUDIENCE WILL LEARN:

The new rules of retail and how to calibrate your brand to maximise profits

How to anticipate the changing needs of the retail sector and what it means for all brands

The five emerging trends for the retail sector and what it means for all brands

The six proven strategies that any retailer can implement immediately for growth

How to create a sustainable competitive advantage in a changing retail landscape.

Brand Advocacy from the Inside Out

EMPLOYEES ARE THE NEW CUSTOMER. DISCOVER THE POWER OF INTERNAL BRAND BUILDERS.

Outlining the innate connection between employee engagement and customer advocacy, Amanda shares a formula for building the most potent type of advocacy - that which exists inside your business. A fresh new approach to leadership fundamentals, this keynote, workshop or program will unite your team on the most powerful common goal - your customer.

YOUR AUDIENCE WILL LEARN:

The future of leadership and why strong leaders have a customer-centric view
How to build a culture of innovation and how to leverage the collective wisdom
How to step outside your business and industry and draw inspiration from others
How to build a low of customer experience initiatives and constantly raise the bar
Why responsibility for the customer experience rests with everyone in an organisation