Amanda Stevens

Amanda Stevens's Biography

After two years of navigating an uncertain conference and events environment, Amanda Stevens is cementing her position as Australia’s consumer behavioural expert in 2022.

A seasoned expert on social trends and the customer experience, Amanda has conducted exhaustive research into the post-Covid consumer and the implications for brands and organisations looking to connect with their customers in new, more relevant and meaningful ways.

Amanda’s presentations are flexible, highly customised and adaptable to high energy live keynotes, intimate workshops, interactive broadcast-quality virtual presentations or ongoing online programs. They’re all supported with extensive supporting resources and downloads to ensure extended learnings for the audience.

Amanda Stevens is more than an award-winning keynote speaker; she’s a passionate marketer and strategic thinker so she brings a unique, action-orientated aspect to each presentation.

It’s not just about what’s on the horizon, but what to do about it.

 

WHEN INSIGHT, EXPERIENCE & IMPACT MATTER

2020 CHANGED THE EVENTS INDUSTRY FOREVER. AS THE SECTOR RETURNS TO SOME SORT OF NORMALITY, HAVING A SPEAKER WHO IS EXPERIENCED

IN DELIVERING LIVE, VIRTUALLY AND HYBRID IS KEY.

Entertaining. Inspiring. Humorous. Engaging. Memorable. These are just some of the words used to describe Amanda Stevens, CSP. After wowing audiences in 14 countries for more than a decade on the speaking circuit, Amanda is widely regarded as one of the best female speakers in Australia. Her ability to tailor each presentation and connect with each audience in a uniquely tailored way enables her to deliver powerful messages that provoke, stick and inspire action. Book Amanda for your next conference or event and you’ll experience impact and value that lasts long after she’s walked off stage, live or virtually. Amanda’s specialty is the customer experience. She’s passionate about it, blogs about it and writes books about it. But her approach transcends a one-dimensional customer service message; her content is based on powerful, proven and practical strategies for turning customers into advocates and it can be applied to any industry.

WHAT HAPPENS ON STAGE IS ONLY PART OF THE STORY

THERE ARE HUNDREDS OF SPEAKERS THAT CAN COME AND GIVE A PROFESSIONAL, WELL REHEARSED KEYNOTE. VERY FEW SPEAKERS CAN IMMERSE THEMSELVES IN A BRAND AND TRULY ADD VALUE.

When you book Amanda Stevens to speak at your conference, expect more than you bargained for. She will get to know your industry and brand intimately and will customise her approach, tailor her stories and direct her message to meet the unique opportunities of your sector. She can layer in powerful communication messages and deliver lessons that resonate at every level of an organisation. She’s also able to facilitate workshop discussions and integrate interactive team exercises where appropriate. After all, creating brand advocates is a team sport. Amanda will spend time with your delegates after the presentation and provide powerful follow-up resources that extend the learning and ensure that her presentation is still being talked about for weeks, months and years after your event. Working with Amanda is a unique experience that transcends her time on stage and ensures you get a powerful and lingering return on investment.

A CATALOGUE OF CONTENT - A PASSION FOR CONNECTING

BALANCING ENTERTAINMENT & HUMOUR WITH CONTENT AND TAKE-AWAYS IS A FINE LINE. IT’S AMANDA’S SIGNATURE STYLE - YOUR AUDIENCE WILL LAUGH (BUT NOT MORE THAN THEY’LL LEARN).

An audience will remember how a speaker made them feel long after they remember the facts and data. Amanda is able to take your audience on a journey of laughter, tears and storytelling at its finest, wrapped around solid insights, well-researched data and practial strategies that can be applied immediately. In short, she entertains and informs. She’s widely regarded as one of the funniest speakers on the circuit. But the humour never overshadows the gravitas of the message. She’s able to bring complex research, trends and insights to life with personal anecdotes that are relatable, authentic and funny.

Amanda is able to draw on numerous up-to-theminute research sources to ensure her messaging is highly customised to your industry (with supporting case studies). Get ready for your audience to be inspired like never before. Amanda will create change, shift perspectives and incite action - all delivered with maximum entertainment value.

Speaking Topics Include

The Consumer of 2022.  What’s Next and What to Do.

Since March 2020, we’ve seen a seismic shift in the world, a period in history unlike anything seen before.

The world, and how we navigate it, will never be the same.

And it’s not only proving to be a catalyst for how we live, work, travel and interact, but it has permanently altered the way we shop and form brand relationships.

The consumer of 2022 is very different to the consumer of early 2020. Understanding these changes provides organisations a unique and exciting opportunity to grow market share and create renewed and meaningful connections.

This presentation is prescriptive. It delivers insights and trends but most importantly, a playbook for taking action

Turning Customers Into Advocates

The customer experience has never been a more critical factor in a brand’s performance than in 2022.

In this signature presentation, Amanda reveals the ten proven principles of customer service excellence. Highly tailored and peppered with proven case studies, memorable stories and Amanda’s trademark humour and energy, audiences are inspired to think bigger and move from a transactional to a relationship mindset, creating raving brand fans and bottom-line performance.

Turning Customers into Advocates is a conversation starter, an idea sparker and empowers the audience to curate a customer experience culture from within. 

This presentation is relevant for every sector of business and delivers a highly practical, modular system for growing a business exponentially by tapping into the greatest dormant asset in any organisation – their existing customer base.

EPIC.  Next Level Customer Experience Strategies for Frontliners

Good organisations deliver customer experiences that are expected, or even exceptional. Great organisations deliver customer experiences that are EPIC. Experiences that have an immediate, lasting, measurable impact and deliver ripple effects of positivity and performance throughout an organisation forever. 

EPIC is a mindset. It’s a way of doing things that goes the extra mile, anticipates, pre-empts and delivers celebrity service. 

EPIC is about striving for service standouts. And having fun doing it.

EPIC is a blueprint that can be incorporated into the DNA of an organisational culture that enables everyone from the CEO down to focus on exceeding the expectations of its customers at every touchpoint.

EPIC is an ethos and this presentation outlines why delivering EPIC customer experiences makes for a happier, more harmonious teams.

Retail Revival, Strategies for Rebooting your Brand Post COVID

Few sectors were impacted by the pandemic as harshly as the retail and hospitality sector. Forced closures, staff stand-downs, shortages, and the rollercoaster of opening and closing left many retailers battle weary and rightly so. 

Conversely, for many online retailers, the pandemic brought new fortune and explosive growth as consumers shifted their spending to online and fell in love with the convenience and ease of contactless delivery.

Either way, the retail sector has had to pivot and adapt faster than most and evolve at the rapid pace consumers have.

This presentation gives retailers a chance to take a breath, get future-focused, implement a post-pandemic reboot, reconnect with their passion for business and be inspired by what’s on the horizon.

The Key to Really Connecting.  How to build enduring relationships in a changing world.

The pandemic has permanently changed the way we stay connected. With the majority of meetings still being conducted virtually, what does this new environment mean for building trust, influence and sales? How does the quest for efficiency threaten the art of curiosity and connection?

In this presentation, Amanda outlines the way technology has changed the way we fundamentally connect and how to harness the best of high tech with the best of high touch to create solid relationships and a personal brand that is engaging, memorable and impactful.

She also outlines the six key principles of influence and presents blueprint for adapting communication styles based on the communication channel and why customising your style and message is a critical for building trust.

Momentum.  The Mindset, Motivation and Market Blueprint

If you’re looking for something special to build serious momentum for business and life for 2022 and beyond, this extended presentation by two of Australia’s most inspiring speakers will deliver.

CHRIS HELDER is the author of the best-selling book, Useful Belief: Why Positive Thinking Doesn’t Work. His presentation will motivate, inspire and provide tools for creating a high-performance mindset.

AMANDA STEVENS is a marketing, sales and customer experience expert whose session is a practical, proven approach to brand-building. Her high energy session covers everything from digital marketing, personal branding and strategies to attract and retain a loyal customer base.

This is a hands-on masterclass tailored specifically for small to medium sized business owners, where they leave with a blueprint for building the business and life of their dreams … ready to implement.