1300 314 788
David Avrin
PrintOne of the most in-demand and charismatic Customer Experience speakers and consultants in the world today, David Avrin, CSP, GSF has shared his content-rich, very entertaining and actionable presentations with enthusiastic audiences and organizations across North America and around the world.
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Testimonials for David Avrin
David was our first speaker to ever receive a 100% approval rating on our post event survey. We’ve already hired him for several more events!
President/CEO - Hotel Interactive Inc.
During the past 16 years, I’ve seen over 300 presentations. David Avrin’s stands out as the most polished presentation of all!
Chairman - TEC
To say that he was well received would be an understatement. His style, tone, demeanor and most importantly content, far exceeded our expectations. Our 15+ year members said he was the best keynote speaker we have ever had.
Gift & Home Trade Assn
David Avrin’s engaging and entertaining presentation was one of the highlights of the conference for the attendees! The management team was very impressed at how well David reinforced their priorities and took the time to truly understand the organizational objectives for the conference. I would not only high recommend David Avrin as a speaker for any franchise and organizational conference, I will certainly use him again for events.
Midwest Speakers Bureau, Inc.
As the keynote speaker for our Branch Leadership Conference, David Avrin had our team learning and laughing out loud thought the process. If you are looking for a keynote speaker for your franchise event who will deliver a great message with humor, authenticity and engagement, David Avrin delivers!
Chief Brand Officer - BrightStar Franchising, LLC
Our attendees enjoyed David’s candor, sense of humor and well thought-out presentation. They walked away with ideas that they immediately implement when they returned to their businesses. I would highly recommend David Avrin to any group looking for a high-energy and knowledgeable business marketing speaker!
1-800-SWEEPER
Fee Range: POA
David Avrin's Biography
One of the most in-demand and charismatic Customer Experience speakers and consultants in the world today, David Avrin, CSP, GSF has shared his content-rich, very entertaining and actionable presentations with enthusiastic audiences and organizations across North America and around the world.
Recent presentations include Singapore, Bangkok, Melbourne, Brisbane, Antwerp, Buenos Aires, Bogota, Mumbai, Sri Lanka, Abu Dhabi, Manila, Rotterdam, Barcelona, Monte Carlo, London, New Delhi, Kuala Lumpur, Johannesburg, and Dubai. David helps organizations better understand and serve their changing customers and clients to help future-proof their businesses by becoming ridiculously easy to do business with.
David's business insights have been featured on thousands of media outlets around the world. He is also the author of seven books published in multiple languages including the acclaimed: It's Not Who You Know, It's Who Knows You!, Why Customers Leave (and How to Win Them Back) and his newest book: Ridiculously Easy to Do Business With: A practical guide to giving customers what they want—when and how they want it.
Contact Helene Greenham directly to enquire about David Avrin for your next event – helene@platinumspeakers.com.au
Speaking Topics Include
Ridiculously easy to do business with!
Serving a new generation of customer wants, needs and expectations.
How, when and where we buy has changed dramatically in recent years. Winning today is often dictated by those who can deliver faster and are ridiculously easy to do business with. In this revealing, thought-provoking and very entertaining presentation, popular Customer Experience expert David Avrin, CSP, Global Speaking Fellow, shines a bright light on the profound shift in customer expectation, while showing your team everyone’s role in eliminating friction in the buying process, better responding to prospects, and creating Customer Experiences worth sharing.
Participants of this session will:
Better understand the cause and pervasiveness of the shift in customer and client behaviour.
Recognize the important distinction between customer service and customer experience… and why that matters.
Understand a day in the life of their customer and create alignment between their needs and our deliverables.
Recognise the profound impact of social media and AI, and the devastating ramifications of under-performing in the eyes of your customers.
A day in the life of your customer
Deeply understanding your best customer so you can deliver what they want, the way they want it
Interactive breakout session
In this highly interactive and thought-provoking session, Customer Experience expert David Avrin, CSP, GSF, will show you a process for better understanding the changing needs, wants and expectations of your best customers, and how you can serve them better than your competitors. You will leave with a page full of notes and a head full of ideas on how to align your business product offering, internal behaviour, and customer experience strategies in ways that beat the competition and future-proof your business.