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Jaquie Scammell
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Speaker Categories
- Business Speakers
- Customer Service Speakers
- Female Motivational Speakers
- Human Resources / HR Speakers and Trainers
- Retail and Franchise Speakers
- Sales and Marketing Speakers
- Thought Leaders
Testimonials for Jaquie Scammell
Thanks Jaquie Scammell for the talk today at CSIRO Business Development Connect. You helped remind the high IQ staff about the importance of ‘trust’ being the centre of doing business, whether you’re selling Science....or Burgers! EQ and ‘Good Business’ is about building on the human connection.
CSIRO
Jaquie lives at the intersection of strategy, people and customers, transforming engagement, cultures and bottom line results for everyone she works with. And Jaquie herself is completely congruent with her message – she loves life and business, and her energy is infectious. She’s one of my favourite people, and your world will be much better for having her in it.
Peter Cook, CEO Thought Leaders
I could tell instantly that Jaquie knew, understood and lived by her ‘product’,and wasn’t an ‘off the shelf trainer’. I appreciated that Jaquie asked a lot of questions about the retailers and our business to establish our needs and to address them. I felt Jaquie genuinely cared about delivering quality work that it would make a difference. The main benefit seen from the training program was how to motivate people, and I would recommend this training to other business operators, Airports and Shopping Centres.
Retailer Coordination Manager Airport
Fee Range: $5001 to $10000
Jaquie Scammell's Biography
Jaquie Scammell is a renowned Customer Relations expert helping organisations transform their customer service culture. She has helped thousands of people develop their social intelligence to be high performers in the service sector. She speaks from the heart and you can feel her infectious energy from the stage.
For over 20 years Jaquie has worked with thousands of leaders in public and private sectors to develop a service mindset where the result is they serve people in a very human way. Jaquie is obsessed about helping people form rewarding relationships and connect with people by developing service behaviours and using practical tools to achieve the desired interactions.
Jaquie lives and breathes her message in an authentic way and has intentionally spent most of her corporate career living at the intersection of employee and customer. From this experience she knows what levers to pull for leaders to adopt a service mindset and reach their full potential.
Jaquie is passionate about people and relationships. This is the heart of everything Jaquie teaches, and it’s everything that superior customer service relies on. Her keynotes share techniques that remind us that service, at its core, is simple.
Jaquie herself shares deeply personal stories to remind us that the act of service is not something you do when you come to work and put your uniform on, but rather it’s a whole way of life. Jaquie is the author of Creating a Customer Service Mindset.
If you’re looking to transform the customer service culture in your organisation, to decrease complaints and increase compliments, Jaquie Scammell’s approach is simple and more human than introducing better processes and procedures –and it works. Jaquie has studied Australian organisations that provide the best customer service and created a system that, if followed will increase loyalty to your business.
She has helped thousands of people develop their social intelligence to be high performers in the service sector. She is an experienced speaker, mentor, author and thought leader on customer inspiration and employee engagement.
Speaking Topics Include
Love Being in Service - Love being in service is a keynote that talks to the heart about what it means to lead a service environment in today’s world.
In an age of digital transformation and technology, many argue we are more connected than ever before. In business, especially artificial intelligence, automation and the rise of robots has improved speed, efficiencies and processes beyond our wildest imaginations.
But at what cost?
Our desire for speed and convenience is compromising our customers’ greatest and basic need as humans: care, kindness and one-on-one attention.